Pre-Conference Certification Course

15 May 2018
2:00 pm - 5:00 pm

Pre-Conference Certification Course

Accessible Customer Service
(separate registration)

Heather Hiscock, Society for Manitobans with Disabilities

The Accessibility Standard for Customer Service is now law in Manitoba. As outlined in the obligations of the standard, all businesses and organizations need to train employees, volunteers, contract workers, etc. on how to provide customer service that is accessible to all Manitobans. Following the course, participants will be mailed a certificate of completion. In this session, the following areas regarding accessibility will be covered:

    • Removing Barriers
    • Understanding Accessibility
    • Customer Service
    • Understanding Human Rights
    • Assistive Devices
    • How Can I Help
Vision Quest Community Future Partners: Dakota Ojibway CFDC, Kitayan CFDC Southeast CFDC, Cedar Lake CFDC, North Central CFDC